Woodend
Self Catering Holiday Cottages

This policy is effective from April 2018
Woodend Holiday Cottages respects your right to privacy and is committed to protecting you. No personal information is displayed online, in unsecured areas or accessible to the public. Neither do we sell or rent our customer information to any outside parties.

During the booking process we may collect the following information:

• Contact information ie. name, address, email, telephone numbers,
• Party information ie. numbers of adults, children, pets, etc.
• Debit or credit card details (which we do not store on our systems)
• Demographic information on how you found our website,
• Other information relevant to your enquiry or booking.

All customer information is used solely for processing bookings

We use email as our primary mechanism for communicating with you about your booking and to communicate with you following your stay.
We may require further information to understand your needs & provide you with a better and more relevant experience, such as:

• Internal record keeping and monitoring payments,
• Authorized payment through debit or credit card,
• In the unlikely event of a problem with your booking we will communicate this to you via e-mail or the telephone,
• We may use the information to improve our products and services,
• We may periodically send emails about products, special offers or other information which we think you may find interesting using the email address which you have provided,
• We use Google Analytics to analyse some aspects of our website and in doing this we share certain non-personal usage data with Google. This shared usage data does not identify you individually and is maintained in accordance with the Google Privacy Policy.

We are committed to ensuring that your information is secure and to prevent unauthorised access or disclosure we have put in place suitable physical and electronic safeguards.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, then please contact us and we will promptly correct it.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email enquiries@woodendhouse.co.uk or write to us at: Woodend Holiday Cottages, Woodend Barn, Ulpha, Broughton-in-Furness Cumbria LA20 6DY